{"id":905,"date":"2024-06-08T22:33:12","date_gmt":"2024-06-08T22:33:12","guid":{"rendered":"https:\/\/www.travelai.com\/insights\/?p=905"},"modified":"2024-07-19T13:51:38","modified_gmt":"2024-07-19T13:51:38","slug":"ai-hospitality-human-touch-susan-barry-interview","status":"publish","type":"post","link":"https:\/\/www.travelai.com\/insights\/ai-hospitality-human-touch-susan-barry-interview\/","title":{"rendered":"Everything AI in Travel chats to Susan Barry of Hive Marketing &amp; The Top Floor podcast\u00a0"},"content":{"rendered":"\n<figure class=\"wp-block-video aligncenter\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.travelai.com\/insights\/wp-content\/uploads\/2024\/06\/Hive-Marketing-podcast-1.mp4\"><\/video><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/au.linkedin.com\/in\/tony-carne-b8851b6\">Tony Carne<\/a> interviews <a href=\"https:\/\/www.linkedin.com\/in\/susandbarry\/\">Susan Barry<\/a> about the state of AI in hospitality. Susan is the Queen Bee at <a href=\"https:\/\/www.hive-marketing.com\/\">Hive Marketing<\/a>, which solves problems in sales, marketing and revenue strategy for hotels and hospitality startups.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In discussions about how AI is being applied in the business, Susan describes creating custom GPTs for their clients to create content in their own brand voice. However, they discuss the issues with people hiding behind too much AI in their content or posts without human intervention.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Further along the discussion shifts to how the human connection in hospitality can be enhanced with AI. Human connections are still relevant in travel and AI should be applied in ways that encourage more and better.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tony Carne interviews Susan Barry about the state of AI in hospitality. Susan is the Queen Bee at Hive Marketing, which solves problems in sales, marketing and revenue strategy for hotels and hospitality startups.&nbsp; In discussions about how AI is being applied in the business, Susan describes creating custom GPTs for their clients to create [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":908,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[31,86],"tags":[16,40,54],"class_list":["post-905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry","category-podcast","tag-personalization","tag-podcast","tag-tony-carne"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Everything AI in Travel chats to Susan Barry of Hive Marketing &amp; The Top Floor podcast\u00a0 - TravelAI Insights<\/title>\n<meta name=\"description\" content=\"Tony Carne interviews Susan Barry of Hive Marketing on AI in hospitality, discussing custom GPTs, the risks of AI overuse, and enhancing human connections in travel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.travelai.com\/insights\/ai-hospitality-human-touch-susan-barry-interview\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything AI in Travel chats to Susan Barry of Hive Marketing &amp; 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