Tony Carne chats to Jason Halberstadt about his background, Ecuador, cycling and MyTrip.ai.
MyTrip provides AI assistant chatbots that enhance the traveler experience. Halberstadt started with helping tour operators and mid-sized travel companies become more successful online with marketing and SEO. In recognizing everything changed with the launch of generative AI, Halberstadt was able to launch a virtual tour guide of galapagos from the perspective of Charles Darwin.
In discussing AI in travel, Halberstadt explains how AI enables more cost effective communication and customer service, but two crucial elements still apply:
- There’s a race to initiate a relationship with the customer
- Whoever helps the customer first usually wins
Now with GenAI, the cost to help customers has dropped to pennies if done correctly, although quality control and guard rails still take time to set up.
Finally, they discuss the benefits of setting up agents for specific tasks and interlinking them seems to be the ideal approach. Having these agents interact like an editorial team can create incredible results.
